Return and Exchange Policy

Users may request a return of the purchased product within 7 working days of receipt for the following reasons:：
– The delivered product is not ordered by the user，Or the product does not match the online product description at the date of purchase；Or the delivered product has expired or damaged。

Hong Kong local return and exchange
1) Users can only return and exchange products that meet the following conditions：
* Not consumed、Not used、No wear、No damage and uncleaned；
* Keep the original packaging；
* Unopened and the product and not broken down into small parts

Overseas order return and exchange
1) Overseas orders support return and exchange services，The products returned by the customer must meet the following conditions：
• Not consumed、Not used、No wear、No damage and uncleaned；
• Keep the original packaging；
• Unopened and product and not broken down into small parts

2) If overseas buyers return the goods themselves and choose to pay the shipping fee，Hong Kong Conpak Hall Co., Ltd. will reject all related products.，All costs involved in the process will be borne by the customer at his own expense。
3) If the receipt information filled in is incorrect due to incorrect，resulting in additional costs during transportation，The guest is responsible for this fee at his own expense。
 Please be sure to fill in the correct information when placing an order，Pay attention to phone and email，For logistics personnel to arrange delivery。

 Things to note
*Reasons for return or exchange if the above conditions are not met, All orders will be charged 20% of the order amount as a return and exchange fee.
* Product delivery and return are only applicable to users who purchase products on this website.。
* Products are purchased through other platforms/stores，Customers can contact this platform/store，Negotiate shipping and return matters。
* The delivery address cannot be a mailbox number，Please provide the correct delivery address、Contact name and phone number，
* If the product is unknown due to the address、The product was not delivered successfully and the product was returned to our company，This order will be considered "failed to deliver the order"。
* To provide delivery service again，The shipping fee must be borne by the customer。

If you have any questions
Contact number：(852)6110 6983/(852)2357 9917
Whatsapp: 61106983
Fax: (852) 2357 9320
Email: cstbm@netvigator.com